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Refund & Shipping Policy

1. Production & Lead Time

As a wholesale supplier, orders are produced to your MOQ. Standard lead time is stated on the quote; custom/private-label (ODM) items may require tooling and longer lead times, confirmed per order.

2. Shipping Methods & Carriers

We ship by air, sea, or express through major carriers. Incoterms (EXW, FOB, or DDP) are agreed per order. Tracking is provided once the shipment leaves our facility.

3. Delivery Estimates & Tracking

Estimated delivery dates are indicative. Delays caused by customs clearance are outside our control. Tracking numbers are shared by email.

4. Import Duties & Taxes

Unless a DDP option is agreed, import duties, VAT, and customs clearance costs are the buyer’s responsibility.

5. Damages & Loss in Transit

Notify us within 7 days of delivery (or scheduled delivery) with photos of outer and inner packaging. We file the carrier claim and arrange replacement or refund for confirmed transit damage.

6. Returns & Refunds

  • Eligible: defective items, wrong items, or material non-conformance vs the approved sample.
  • Not eligible: custom/private-label or personalized items made to your specification, and items damaged by misuse.
  • To request, email [email protected] with order number and evidence. Approved refunds are issued to the original payment method (PayPal) within a reasonable period after verification.

7. Order Cancellation

Stock items may be cancelled before dispatch. Production and personalized orders generally cannot be cancelled once manufacturing has started.

8. Contact

King Squishy – [email protected].

DDP Delivery Timelines & Tracking

Every wholesale order ships DDP – duties and taxes prepaid, nothing owed at your door. Typical door-to-door times: US 22-30 days, EU/UK 25-35 days by sea LCL; express air 5-9 days for urgent top-ups. You receive a tracking link at departure and arrival notifications at each milestone, plus the full document set (packing list, commercial invoice, certificates) digitally before the carton moves.

Damaged or Short? Here Is the Process

File a claim with photos within 14 days of delivery. Approved claims are replaced on your next order or credited – whichever you prefer. Pre-shipment photo records on file make resolution fast, usually within one business day.

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